Frequently Asked Questions About Second Pets™ Breedable Fish.

• What if I don't like my Second Pets™ Fish?

  Second Pets™ Fish are 100% Satisfaction Guaranteed!

  This guarantee applies only to fish or eggs purchased directly from Second Pets™ in world or on the Second Life® Marketplace, it does not apply to purchases from auctions or other avatars.

  Support and upgrades are available for all fish regardless of where they were purchased.

  Fish or eggs must be returned to get a refund under this guarantee. Contact SecondPets Resident with a notecard if you need help.

• I unbagged my eggs in my tank and they didn't hatch.

  You must select an egg from your tank's then select to hatch your egg.

• I bought something from you and I never got it.

  Delivery to you can fail if you are "unavailable" or "busy".

  Be sure you are not "unavailable" or "busy" before buying.

  If you didn't get something you bought contact SecondPets Resident. It's best to send a notecard as IMs get capped and lost.

• I have a question or problem with my fish, what should I do?

  Send SecondPets Resident a notecard, IMs get capped and lost.

• Help! My fish got lost. What can I do?

  If you have the UUIDs of the lost fish or eggs they will be replaced. If you do not have the UUID replacement may still be possible but it may take longer.

• What information does Second Pets™ collect and store?

  Second Pets™ collects and stores the uuid of every fish or egg and its charactaristics and last known location along with it's owner's legacy name and uuid. Storing this information enables Second Pets™ to replace lost or damaged fish and eggs and to verify an egg or fish's authenticity and ownership. If you do not consent to this policy you will not be able to use Second Pets™ products.

• Why do I need to keep a record of the UUIDs and names of my fish and eggs?

  If you have the UUID of lost fish or eggs they can be replaced easily. If you do not have the uuid replacement may not be possible.

• How do I get my fish and eggs uuids?

  List the fish and eggs in a tank. For bagged fish and eggs the uuid is shown in the bag menu.

• How do I list my fish and eggs?

  Use the button on the Tank Main Menu 1.

• One of my fish got out of the tank and can't get back on it's own, what do I do?

  Rez a Second Pets fish bag near the lost fish (this works with eggs too). Click the fish to get the Fish Menu. From the Fish Menu choose .

• My fish or egg got returned to my lost and found folder what do I do?

  Fish and eggs must not be rezzed from inventory, they will be killed. Return fish or eggs from your inventory to SecondPets Resident for replacement. Include a notecard with your avatar legacy name and list of fish and/or eggs you are returning.

  If your fish are being returned to your inventory frequently there may be a problem with the location of your tank, you should move it farther from the land your fish are being returned from.

• How do I get a fish or egg replaced?

  Give the fish or egg that needs to be replaced to SecondPets Resident. Also give a notecard with the UUID of the fish and eggs that you've given so we'll be able to figure out which ones are your's and where to send the replacements.

  If the fish or egg is lost send a notecard to SecondPets Resident with the UUID of the missing fish and what happened if you know. Missing fish or eggs you don't have the UUID for may not replacable.

• How do I move my Second Pets™ Fish Tank?

  Bag all the fish and egg in the fish tank you want to move, see the next question for how to bag fish and eggs.

  Move the tank or take it into inventory.

  If you moved the tank, the tank from the Fish Tank Main Menu 1.

• How do I bag my fish and eggs?

  Bag all your fish and eggs in one tank from on the Fish Tank Main Menu 2.

  You can bag one fish or egg from the menu.

• How to keep my fish from breeding?

  Use on the Fish Tank Main Menu 2.

• How do I resize my Second Pets™ Fish Tank?

  First step bag all fish and eggs. Tanks cannot be resized with fish or eggs in them. Then select the tank from the Fish Tank Main Menu 2.

• How often do my fish need to eat?

  Fish want to eat every hour when they are in a tank or in water. Eggs do not need to eat. Bagged eggs and fish, rezzed or in inventory, do not need to eat. More on eating and food.

• Fish updater can't be found or update fish failed.

  If updating your fish fails you get a message "I can't find and updater, please rez one" but you have rezzed an updater near your tank you need to move the updater into the tank so the fish are close enough to find it.

  Click the fish updater to bring up the menu, then click reset. See the manual for details.

  You must also reset the tank.